Your first point. Yes actually we are better equipped than anyone else for data recovery, the only exception would probably be Seagate’s data recovery business, because their a hard drive manufacturer. They’ve also developed so pretty sophisticated technology called SignalTrace that allows them to do some amazing stuff. Knowing what tools we have at our disposal, and what we have access to, I can pretty give the same answer. A definitive “Yes”.

I would disagree that saving someone’s files doesn’t make them a hero. When you’ve got someone on the phone saying that the pictures on this hard drive that’s been through a house fire has the last remaining pictures of their dead wife… well I don’t know how callous you are, but that makes me feel pretty good that I can get that for them. So yes I invite you to send that blackened platter in for me and my Squad to play with. Do you have the money to put up to recover it?

Geek Squad is everything that I think it is. I do remember where I’ve been, and I remember that all these other IT companies, mom and pop shops that I’ve worked at were horrible. But those are my experiences.

I also recognize that not all Agents are as well trained as techs from other companies. But I can tell you with 100% confidence that there has never been a problem that I couldn’t fix, and I train all my people to have that same mentality.

You can either complain about how something sucks, or you can work to make it better. I prefer to be in the game, and to improve things.

If you want to continue having a negative conversation about this I’m sure there’s an open space over on the Consumerist. If you’d like to have an intelligent discourse about issues that you see with the company, I suggest you email the Chief Inspector, Robert Stephens.

I have a melted, blackened platter for you and your Squad to play with.

Wow.

Just because some geek squad person can take a hard drive out of a computer and save someone’s pictures does not make them a hero. It makes them able to plug in a cable, or a lamp, and drag some files, or move the laundry to the hamper.

I work for a company that does warranty repair and we get computers that Geek Squad cannot fix all the time. You are no better equipped than anyone else, sorry to burst your bubble. All you do is a set of routines that existed long before you got there. Swapping out a motherboard isn’t saving someone’s life.

Get over Geek Squad. It’s not all that you think it is. Remember where you’ve been before. Remember how you were cast aside. Don’t make their mistakes.