Blackhevadotcom

It’s nice to see the both the positive and constructive comments about the new social initiative from Best Buy, Twelpforce. There are definitely some kinks to work out in the system, but it offers an entirely new way for Best Buy to offer customers support and to help them find the best solutions for their technology questions. It offers an amazing amount of new transparency to BBY that we never had before. It’s important for companies as a whole to embrace social networks as it’s the next evolution to word of mouth type business. I’m curious about the various customer experiences with it so far, has it been beneficial to you? How do you think it could be improved?

Also, be sure to check out the new Geek Squad Intelligence section on Geeksquad.com